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Order Status & Delivery Support

I haven't received my package yet. What are the next steps?

First, please check the tracking link provided in your shipping confirmation email for the latest updates. If the tracking status hasn't changed in 5 business days, or if the status says "Delivered" but you don't have it, please contact us immediately so we can file a claim with the carrier and send you a replacement or refund.

What happens if my order is held up at customs?

While we ensure all paperwork is correct for international shipments, customs delays can occasionally happen. If your package is held, please contact the carrier directly for more information. If they require additional documents (like an invoice for your electronics), contact our support team, and we will provide the necessary paperwork within 24 hours. (Note: Please be aware that customs duties or taxes are generally the responsibility of the buyer.)

My dispute resolution is taking longer than expected, and I don't want to wait. What are my options?

We understand that waiting is frustrating. If your issue hasn't been resolved within our standard timeframe (usually 3-5 business days), please reply to your existing support ticket asking for an "Escalation." This will route your case directly to a Support Manager for an expedited review and solution.

When can I expect my delivery to arrive?

Delivery times depend on your location and the shipping method selected at checkout.

  • Standard Shipping: 5–7 business days.

  • Express Shipping: 2–3 business days. You can find your estimated delivery date in your order confirmation email.

Can I cancel or change my order before it is shipped?

We process orders quickly to get your gadgets and beauty essentials to you fast! If you need to cancel or modify your order (e.g., change the color of a lipstick or upgrade a memory card), please contact our support team within 2 hours of placing the order. Once the order is packed or shipped, we cannot make changes, but you can arrange a return after delivery.

 

Ordering & Payment

What payment methods does DigitalBazzarMall accept?

We accept all major credit/debit cards (Visa, MasterCard), PayPal, and UPI. All transactions are encrypted to ensure your data is safe.

Do you offer invoices for warranty purposes?

Yes. Since we sell electronics that may require warranty claims, a tax invoice is automatically emailed to you immediately after purchase. You can also download it from your "My Orders" page.

My payment failed, but money was deducted. What should I do?

Don't worry. This is usually a temporary hold by your bank. If the order was not confirmed but money was deducted, it is typically auto-refunded by the bank within 5-7 business days. If it takes longer, please contact our support with your transaction reference number.

Can I cancel or change my order after placing it?

We process orders very quickly. You can request a change or cancellation within 2 hours of purchase. After that, the order is sent to our warehouse for packing and cannot be changed.

After sales

What is the return policy for Electronics vs. Cosmetics?

  • Electronics: We offer a 7-day replacement policy for manufacturing defects.

  • Cosmetics: Due to hygiene reasons, we cannot accept returns on opened beauty products unless they arrived damaged.

My support dispute is taking too long. How can I speed it up?

We aim to resolve all issues within 48 hours. If your case is delayed, please reply to your ticket with the subject line "Escalate to Manager" for immediate priority review.

I received my order after I was already refunded. What should I do?

We appreciate your honesty! Please contact Customer Support. You can choose to keep the item (we will send a new invoice) or we can arrange a free return pickup.

My electronic item stopped working. How do I claim the warranty?

Please keep your digital invoice safe. If your product malfunctions within the warranty period, contact us with your Order ID and we will guide you through the manufacturer's warranty process.

Refund

When will I get my refund?

Once we receive the returned item and pass it through quality checks (usually 2 days after pickup), the refund is initiated. It typically reflects in your bank account within 5–7 business days.

I paid via Cash on Delivery (COD). How will I get my refund?

Since we don't have your bank details for COD orders, we will send you a secure link via SMS/Email to enter your bank account or UPI details. Once submitted, the amount will be transferred to you within 3 business days.

Do you refund shipping charges?

If you are returning an item because it was damaged or we sent the wrong product, we will refund the shipping charges. However, if you are returning an item simply because you changed your mind, the original shipping fee is non-refundable.

Why was my refund request rejected?

Refunds are only approved if the item passes our quality check. Common reasons for rejection include:

  • Electronics: The device has a password lock, missing accessories, or physical damage not reported earlier.

  • Cosmetics: The seal is broken, or the product has been used/tested (rejected for hygiene reasons).

Can I get a refund for a "Change of Mind" on electronics?

 For electronics, we generally offer a replacement only if the product is defective. We do not offer refunds for "change of mind" once the product seal is opened, as electronic items cannot be resold as new.